Bruegger's Bagels - Cornelius

I have always had a great experience at other Bruegger’s Bagels locations, but this location is unfortunately, absolutely terrible. I think it is beyond the owner/operator that needs to visit and look into how this location is ran on the day to day. The last two times I have stopped by staff have been extremely unprofessional and rude to customers and their own coworkers. One gentleman behind the counter treated various customers, including myself in a condiscending manner, then proceeded to do the same to his team member that was the only one actually doing work and being customer friendly. The final straw was the same gentleman, and a woman who I beleive was the manager, repeatedly wiping their noses and sweat off their faces with the plastic gloves on their hand… only to then proceed with making peoples food with the same dirty gloves. Do you really expect customers to eat food that is handled that way? The restaurant is dirty, unkept, and truly looks like they wanted to make it uninviting after their post covid “remodel”. While waiting for 20 minutes for 3 bagels, it gives you time to read other reviews and see how many other similar experiences customers have had at this location. At the end of the day, people are only there to purchase a simple bagel, it’s not that hard.

Ordered from door dash TWICE in one morning and both times I ended up with completely different food than what I ordered. You can tell they don’t really care about quality food or service.

Just stopped in for a sandwich at 12:10 pm. There was no one behind the counter so I called out hello? A manager had to go in the back to get somebody to come out. I started to order a sandwich, and I noticed that they were charging me for every vegetable on my sandwich even though on their menu, it says three are included. I walked out and nobody said a word, SMH!

The absolute worst. Came on a Monday and had to wait 20 minutes for a butter bagel. Decided to order on the app but the app won't allow a butter bagel, it's either cream cheese or no cream cheese. When I asked how to do it they didn't know how to use the app. The lady was very hostile towards her employee when he was so kindly giving me a side of butter. I proceeded to ask how to do it on the app and she began to get hostile towards me how she didn't create the app it is what it is. This place has gone to trash.

What I saw online vs what I got. Did they run out of turkey?