The Gwydyr - Conwy

Absolutely fabulous hotel employees are amazing soecial thanks to jackie and jemma nothing is too much annoying. really professional. the decoration is interior design. the food we have homemade and very substantially .. the athomosphere is friendly..laidback cooled. so we visited our third. we're coming back.

Well located hotel. Clean room, good friendly service in the bar and the quality of the breakfast food was good though would have been better if ‘real’ coffee was included or at a fairer price in the breakfast package, not instant, a small...issue but I was surprised we were charged over 30% more over £7) for a cappuccino and americano on top of the package.

Our experience was 1 out of 5. The “restaurant “ was very loud for starting and we ask the waitress to close the partisan door and that worked. We booked for four people and we turned up on time and they were confused but because...we showed our reservation they expected us. Took them long time to even bring the 4 bottles of water what we asked for. Then we ordered our starters and mains and the most expensive vine. They brought the vine after like 15-20 minutes and just put it on our table not offering to get us to teasing it. So we did it our selfs and it was very sour so we asked the waiter to swap it for a Spanish cheaper vine. Main courses were fair much over cooked and bad taste and when we asked for the manager basically they ignored us. So we asked for the bill. Waitress bring the bill with the expensive vine on the bill. So we told her we got it changed. Then we had to ask for the vine list to check the right price because they did not had a clue. So we told them how much it was. The guy who was claiming to be the manager he was not even apologised ones. We was absolutely disappointed to be ruined our dinner on holiday. The manager was telling me that he get the right bill. Well I had to chase him after about 20 minutes. And he was telling me that he can’t change the bill. So I took the original which we not even paying and told him do not bother. Not recommend to everyone the shame kitchen ! Absolutely joke place.

We stayed overnight at the Gwydyr and ate in the dining room. Both dinner and breakfast were delicious.

Booked to go her last week, seems that it has recently be done out, clean and tidy. Service was fine although could have been a bit more professional. Food was again OK average price for these times, would not rush back.