Tumi Store Hartsfield Jackson Atlanta International Airport

Broke my stink handle in the airport. Figured I would go buy a new bag and ship this in for service. Went to the Tumi store in ATL A terminal. The lady was on a very important call with someone on her cellphone when I went to the counter. She huffed and muted her friend. Explained what I wanted to do she gave me a dirty look, said you have to figure that out on your own, and went back to her call. I guess they don’t need my $900.

Went to A concourse and lady had no customer service skills as she did not want to be there slouched over the counter on her phone. Asked about engraver for my new bag, she said it's broke. Went to e concourse and gentleman was nice bit said I had to go to F as that was the only store that does the initials. Went to F, and VERY nice lady, greeted me before even walked in then informed me she sent the machine for service and apologized no other store told me that. She was the manager and I will only go back to this store and not the others.

Went to A concourse and lady had no customer service skills as she did not want to be there slouched over the counter on her phone. Asked about engraver for my new bag, she said it's broke. Went to e concourse and gentleman was nice bit said I had to go to F as that was the only store that does the initials. Went to F, and VERY nice lady, greeted me before even walked in then informed me she sent the machine for service and apologized no other store told me that. She was the manager and I will only go back to this store and not the others.

Absolutely horrible. Got cursed out because standing up for a customer that got price gauged before me. The employees told me if that if I didn’t like go somewhere else and get the fu*k of there. Never will they get my hard earned money!!

The couple that runs this place is very rude, they over charge and do put the correct amount of meat on sandwiches. I will never eat here again. The inside of the building is broken down and should be on the next episode of hoarders. I'm contacting the health department and every other official to conduct an inspection as shut this place down. My African American stop going to place that they treat you badly!!!! We deserve better ... they need to be shut down!!!!