Atlanta Marriott Northeast/emory Area

We had a fire in our apartment building and the staff here was wonderfully helpful especially Betsy Gavin who helped us find extended accommodations at an affiliated location. The staff helped with issues with our cat and many other items we needed since we had no access to our person things. The view was amazing and the whole experience here made an awful situation seem more like a surprise vacation. I would recommend for the view alone, beautiful sunsets and wildlife from a distance. Amazing!

I stayed here last weekend while attending a meeting and was very satisfied with the comfort and cleanliness of the rooms as well as the service. The staff was helpful and pleasant. Great experience.

I had a bad experience with the receptionist here.I called and said I was looking to make a reservation but I have a pet with me. As I was in the middle of asking about the pet policy he forwarded my call to an automated reservation system.I hung up to call back and told him I wasn't done asking my questions yet. I went on to ask about the pet policy.$100 for the pet fee btw.I said thank you for the information and began to say that he could send me to the reservation system now. Well again he didn't finish listening to me and instead of forwarding my call, he hung up on me as if the exchange was over.Well dang, I guess he decided for me that I wasn't going to make a reservation then.I called at 12:04am on 2023-27-04

THE MARRIOTT SHOULD BE ASHAMED FOR CANCELING OUR RESERVATIONS!!!!! We came into town for Taylor Swift and had our hotel booked here for two months. We had email confirmations and spoke with them earlier this week. When we called day of, they cancelled our reservation and refused to honor it!!! We have never had trouble with the Marriott before but we’ll definitely think before with book with them again!!! Because two concerts are in town, there is nothing left except the super jacked up prices!!!! We’re stuck in Atlanta in with no place to stay on the busiest weekend with no place to book! They didn’t care at all, how do you not honor a reservation?! How do you cancel a legitimate reservation!!! I’m fuming, and I rarer leave a bad review but this was ridiculous!!

Whatever you do please do not have James as your shuttle driver. He's rude, impatient, and even used profanity while driving. He seemed frustrated and had an nasty attitude. The hotel itself was clean and the other staff members were awesome. James should definitely not be driving for an upscale place like this. My staff and board members were speechless and not in a good way. Just glad we made it to the hotel safely!!