Five Guys - Concord

We don't usually have any issues at Five Guys. I really want everyone to know that except for the night we went last week it's always been great foo and service. This is the reason why I have added 3 stars.I just hope that Five Guys can chat with their personnelle for this one instance last week Wednesday night.My husband insisted on going there for supper. I wanted to go but thought there would be nothing I could order as I follow my health food program. When we arrived, my husband ordered his food, then I ordered a BLT sandwich that would be the one and only item I could order to follow my program in the closest way possible. I asked the guy at the front what would be on it, and then I asked that they don't include mayo. He then said, you now there's alot of bacon on this. No problem! When the food was ready and we were excited to eat, i opened my sandwich wrap, removed the bun and began by eating the tomatoes and lettuce after removing the bun. But, when I went to pick up a piece of bacon, I thought how odd it was that the bacon was cold. I placed my hand over the small mound of bacon and the whole amount of it was freezing cold. It ruined my appetite.This is a one-off issue for us. We don't normally have any issues here. I just hope someone from Five Guys will read this for future customers.

Service was good, but my quality for 2 cheeseburger and 2 small pommes 30 mice. this economy must turn around because these prices are ridiculous. I hope that their employees will benefit with these trips. food: 3/5

This is the second time in a line at this same location. I waited 45 minutes in a business with hardly anyone there for a rare, tasteless burger without all toppings I requested and a small fry in a big cup. you are too expensive to eat the quality of food and service they do. my son and I loved eating at 5 youngs, but I see you have lowered your standards. which suck for people who really enjoy eating there.

Burger was good fries were hot, I would come back again. 5 guys is 5 guys, never had a bad meal there.

Why is it that they slim the DoorDash online order until they serve everyone in the restaurant first, inconsiderate and disrespectful towards others time . Especially the delivery drivers . This place needs a manager