Tim Hortons - Columbus

Can never get their app to work right . Tried calling them but they never answer the phone .

Often closed inside during regular hours. Donuts are usually gone early. Seem to be regularly short staffed... likely not paying enough to keep

Some good coffee. Decent donuts. Wide variety of breakfast sandwiches.

POLICE INCIDENT with an employee at Tim Horton's. If I could give negative 50 stars, I would. The poor service started with a rude encounter at the drive-thru speaker. We trudged on to the drive-thru window to pay for our food. And it went downhill from there. After about 10 mins of waiting after payment, the cashier comes back and says she couldn't find the chips. She didn't attempt an apology but said she would refund us for the chips. Fair enough She issues the refund and comes back more than 10 minutes later again. No apology for the wait or anything. Hands the bag out the window with not so much as a thank you for coming through and closes the window. I check the bag and there is only 1 of the 2 sandwiches we ordered. And the sandwich we received was not prepared correctly. Like not even close. Mind you, we were the only ones in the drive thru when we placed the order. The driver POLITELY handed the order back and say again POLIETLY, why don't we just forget it. If you could refund the order and we'll go elsewhere. She said is something wrong? The driver explained and was told that we would have to come back the next day for a refund because there is no manager on shift. Welp, that did it. Besides all of the other issues with this encounter, there was no sorry, no nothing. Just go away and come back tomorrow. What if we were an out-of-town customer? I told the cashier that was not an acceptable answer, and I would call the police if we didn't receive a refund. To which she rudely screamed, they are right there. The police were behind us (as a customer) in the drive-thru. The police officer was the only helpful individual in this situation. I called the store this afternoon and was met with a continuous series of rings and no voicemail so I couldn't speak to a manager. I'm taking my complaint all the way up the chain. I have never experienced such outlandish and rude behavior in all my years, and I don't think I will ever patronize a Tim Horton's again.

This location is run terribly. They’re out of whatever donut i’m trying to order every time I go, no matter the time of day.On July 4th around 11:45am, We were rudely told by the manager that they were completely out ofdonuts and timbits, “since we close early today”. They were also out of biscuits. At the window It said they close at 5pm on the holiday. They were out of ALL donuts and timbits at 11:45am because of their early closing time (5pm). such odd behavior for a donut/breakfast place. The teens that work here are nice they just seem like they have no idea what’s going on. Reflects on the manager, not them. Do not go there, it’s not worth it!