Sonic Drive-in - Columbia

Service is the worst. They have a lot of cars that are given up after the order when they serve the people in time. Why raise people? Service them easy! Do not have corporate thinking that your service times are fast when you wait a parking lot boring from people!

Even for places that are this consistently inaccurate, I?m not one to post a review, but it?s important people know this. The staff will intentionally give you the wrong food banking that you won?t pull around to the window again to get it corrected. They get the order right maybe 20% of the time (I?ve never been to this spot with more than 2 people) and I?ve always thought it to be impossible that they are just wrong this often. Tonight I went, ordered and confirmed my order at the window. They brought me the smallest, cheapest, burger they sell and ran back inside before I could look. I pulled back around to the window and the girl told me, ?see, now I told them you?d notice the difference.? They know they are giving out the wrong food. And even after pulling back around to get it corrected, they still gave me the wrong order. I ordered 1 single burger. They just don?t care. Save your time and money. I won?t be back here and Sonic is my favorite fast food burger.

I usually order through the app and pick up in a stall. That process is very smooth. Delivery time to the car has improved a lot recently. However, customization of the order is often ignored or overlooked. Also, I was charged .59 for relish on a hot dog but the app did not show that until check out, where it can be overlooked.

I usually have a good or decent experience ordering via the app here, today was a complete ball drop. I sat checked in for 10 minutes with my order showing ?in the kitchen? while other customers came and ordered through the drive thru and got their order. It became clear no one paid any attention to my simple order to fulfill it and I?d be sitting there for awhile.

I would not even give it a 1 star except that I have to to write a review. Used the order on line option for the Garners Ferry Road, SC location. Wanted to pick up at 7pm. Arrived right at 7 checked in gave them my location. After waiting over 25 minutes went inside. Got home and all my food was cold, no sauce for popcorn chicken, even the ice in drinks was melted. Really Sonic?!?! Will not go there again. Very disappointed.