Jimmy John's - Columbia

The first time that you have ever been to a jimmyjohn and had a wonderful experience. the people who went through the journey were extremely polite and made our sandwiches fast. everything was delicious.

As usual, great service, attentive, clean space, clean restrooms(both of them), in and out and the sandwiches were great as always too.

Jimmy Johns Store #1970 on Bull Run Dr. Columbia, provides consistently the worst fast food experience I have ever experienced. I don't leave reviews unless there is a serious issue like I am about to mention. If you read other reviews about this place, you will see a trend among key topics in peoples' complaints, and they are yet to be addressed. This is the closest location to my job and my home, so I have ordered here on several occasions. They, regularly fail to include items in orders (chips and cookies), or they completely ignore any sandwich customization/make entirely the wrong sandwiches. The only thing that I CAN count on when I order from this location is that I will have to contact them after the order has arrived and explain what they screwed up this time. In no exaggeration, I have had easily 15 of 20 orders messed up. I understand the occasional mistake when you are busy, or training new staff, but this frequency of failure is frankly, unacceptable. It is a major inconvenience to have a delivery botched, which then requires you to drive to the store and ask somebody to make it right. By that point, You have created a redundancy of the delivery driver and paid a tip the delivery fee just to drive to the shop. Today I was offered a discount of $1.05 to buy an additional sandwich to replace the one that they had completely screwed up. This service is lousy and needs to be addressed.

It took 40 minutes for 3 sandwiches to travel less than 2 miles. Needless to say, you're better off ordering from somewhere else.

Waited 25mins to get our food when we asked were our food was they had no clue about it. Asked for a refund and the 6 people behind the counter didn’t know anything going on. Won’t be back