Firehouse Subs Harbison - Columbia

This particular Firehouse Subs every time I go there my order is made fresh on the spot and right even when they're extremely busy that kind of accuracy is hard to find nowadays it's still nice that they continue to help First Responders out the Italian sub is amazing but their Philly cheesesteak definitely gives a run for its money please check this place out it's a good sub shop any help local Hometown Heroes too

They fast n friendly!!! Always got my turkey bacon ranch on point

This place needs to get it together. I put in an online order for pickup at 12:35pm on June 18th of 2022. I put the order in at 12:05. Thirty minutes to get three sandwiches done. I arrived in time and was told they were finishing it up. It was 12:37 at that time. They asked me ten minutes later what was wrong as I was still there with no order and I told them I was still waiting. We got our bag from the worker and he gave me someone else's order entirely! They didn't even have my order. The food was okay but it was subpar to the location closer to my home. I rarely leave bad reviews but this was an awful experience. The people were rude and had an attitude. Especially the cashier with the septum in her nose when I asked about my order. She rolled her eyes and didn't even try to be nice or kind. Will NEVER return to this location and I hope no one else does either!

Customer service is not present, place is dirty, employee was on break and sleep at the entrance of the building, manager worked on paperwork in the middle of the restaurant, no one wanted my order. Not recommended.

I had a frustrating experience at this restaurant. They made my sandwich incorrectly, and I couldn't come back the same day due to work. When I finally returned, the young lady at the register was very friendly and even remembered me, but unfortunately, the manager refused to replace my order because I didn’t have the receipt. I suggested that I could show proof of purchase using my online banking app, but the manager remained unyielding. While the food is typically good, this experience left me reluctant to spend my money there again.