Jimmy John's - Colorado Springs

Twice in order I ordered the delivery, and both of them were called and said they had no driver available to deliver my food. this is their whole business model and they can't do it. I was called both times when I expected my food to be delivered. never order from them again.

The sandwiches at this restaurant are good, but make sure to double check your order before you leave. I asked for double meat and cheese on my Italian sub, but they accidentally put it on my wife's club sandwich instead.

I called this to be buried at short notice and they came to my rescue! I could pick up within an hour and the service was 10! many thanks!

The customer service at this restaurant is awful. The claim of being "freaky fast" is completely false. I ended up waiting in the drive-thru line for half an hour. If I hadn't been stuck, I would have left. When I finally reached the window, the man just flatly told me the total without any acknowledgment of the wait. I waited a few more minutes for my card to be processed before receiving my food. None of the employees seemed happy. I understand that everyone has bad days, but there is still a standard of courtesy. I attempted to give this place another chance by waiting inside the lobby for half an hour, with only two people in front of me.

I hardly ever leave reviews, however boyfriend and I ordered food on 05/30. That night son got sick, next morning I was sick, then that afternoon boyfriend got sick. I called to warn them something is wrong, even stated “I’m not looking for anything in return. I just want to give you the heads up.” From the manager I was met with “sorry but I stand behind my food and products” I never stated it was because of the food, it could’ve been handling. I think it was a poor way to handle the situation. It should’ve been “I’m sorry we’ll look into it.” I probably won’t get JJ’s again b/c I don’t want to get sick again. However I’d be wary about ordering from this location.