Freddy’s Frozen Custard Steakburgers

On our way home, we swung through the drive thru. It didn't take long to place the order and receive our meal and the orders were accurate. It was our first Freddy's experience and we liked it. The burgers were fresh and fries were wonderful. I ordered a California burger which honestly is not what I normally think of when restaurants outside of Cali use that state's name. Usually, a slice of avocado is involved. At Freddy's, it's a full slice of onion, no pickle and thousand island dressing. But it was very good!

We walked in and there was a haze going on like they were consistently burning something. The floors from the door to the bathroom to the counter to order were sticky. The food I got was fine. My husband didn't eat all his hamburger. With the way the place was, just wasn't sure if we were gonna get food poisoning or not. The lady at the counter was very sweet, tho. I couldn't really see anyone else working there. I'm sure someone was in the kitchen.

Waited an hour past scheduled pick up time for no bread no warning of no bread. Manager had the most oh well attitude that she could. We have only lived in Collierville 1 month but are completely finished with this place. One issue after another.

The food was pretty good, however true to a lot of people here in Memphis the service was bad. When I was younger working fast food they trained us that you smile when you're taking the order they are not looking at you but they can hear the smile in your voice! No one taught Memphis this! The people here sounds so dragged down and heavy like it is an inconvenience to them that you showed up at the job they chose to order something so that the restaurant can continue to pay them. No one here has management trained people or good customer service.

The food was good! However the lady who took our order was not good she sounded very way down, heavy, like she did not want anybody to order anything at any time that she was there! This mentality and tone is very prevalent in Memphis! When I was young they trained you to smile while taking the order because even if they could not see you they could hear the smile in your voice. Apparently Memphis has the most horrible managers because nowhere I go here are people trained to speak with courtesy and to make your experience one that you want to return for. Unfortunately everyone in here at Memphis just accepts being treated poorly because it is obviously something no one says anything about because no one here cares to be treated better or to just give a better experience. Hopefully this will change! There is a lot of growth that would like to come to Memphis, but it cannot happen because there is no room when it is so full of poor service and negativity!