Chick-fil-a - Colleyville

Kid-friendliness: They have a play area that is open

As usual we had spicy chicken sand-witch and they are good as usual. My daughter loves to go to Chick Fil A.

The young man who waited on us was friendly and so very helpful! He made suggestions to help my mom, was very patient and had such a great attitude. He made our day! And the food was so good!

Today, October 13, 2023 at approximately 11:50 am, I drove to Chick-fil-A, located at 5150 Colleyville Blvd., Colleyville, TX 76034. When I arrived in the interior car lane to place my order, I was approached by a team member. He immediately asked me to pull forward which I did, and then he asked me to place my order. In the middle of placing my order verbally, he asked me to pull forward again. I complied and pulled forward and tried to complete my order verbally while pulling forward. He asked me to repeat my order again and pull forward some more. In total he asked me to pull forward three or four times and still try and give my order while driving simultaneously. He then informed me of a cookie contest between himself and another associate taking orders and he asked me if I would like to purchase six cookies to help him win the contest. Initially I said yes. Then I told him, Please remove the cookies. I told him I 'm a disabled Army veteran with Traumatic Brain Injury, PTSD and other mental health issues and I don 't like being told to pull forward multiple times and to have to give my order simultaneously, especially several times and repeat the order like what happened today. He said he was sorry. I said, Okay and pulled forward. Then a manager came out and brought my order and asked me what happened. He told me I should not speak to his team member like that and to not come back. I tried to explain the situation and how confusing and frustrating it is to be told multiple times to pull forward and give an order simultaneously as well as being dangerous for the associates in the car lanes taking orders. The manager would not listen to me. He told me not to come back and to go and, F myself. I then became very triggered. I left the location drove away on Colleyville Blvd. to meet my wife, who is a teacher, for lunch. I had a panic attack while driving and major stomach cramps as I also have GERD. I had to pull over and practice breathing therapy for PTSD and mindfulness. I am still very triggered and feel emotionally distraught and anguished. This is not acceptable. I believe I should not have been treated that way neither by the associate taking my order nor the manager.Re: Order 1557592, 10/13/23 11:50AM, Operator: Zack Price, Location: 5150 Colleyville Blvd., Colleyville, TX 76034

I rarely visit this CFA (Colleyville) location because since it opened, I have received undercooked chicken in my sandwiches (at least three different times)! I 've complained previously and hoped they would have corrected this issue so today, I went through the drive through and got home to translucent chicken in the middle of my sandwich! There is nothing worse than anticipating a good sandwich and bite into hard, under cooked, translucent chicken! As Gordon Ramsey likes to say, You could kill somebody with undercooked chicken !