Bertucci's Italian - Coffee County

This location definitely needs some work at the Management level. While the pizza was very good and the waitress (Elise attentive and polite, there were things that were sub par. Rolls were not available initially (something about a broken machine? they later appeared shortly before our pizza was brought out. No beer was available on tap and later when bathroom was required, we were told that it was unavailable due to lack of lighting. Overall really gave the impression of lack of management oversight to keep restaurant in desirable condition for customers.

We go often but tonight was not good. They state they don't use OpenTable any longer. Rolls were actually cold and looked used. Food was 55 minutes from order to table. Our sons chocolate milk has so much chocolate it was gross. Bad night here.

The good part they honored our reservation. Last time we reserved here, they were actually closing. So, to be able to be seated on a Saturday night, with all other restaurants super busy, we were very happy. Beyond that, this Bertuccis really needs to be revamped. Their draft beers have not been working for years! And yet, they have a list from which one can order. And the server brought my husband a 12 once bottle of beer, without a glass, and charged him $7 for the bottle!!!! My glass of wine took 15 minutes; not sure why. Service has been unpredictable at this location. We've gone to the Nashua location, and service is spot on. But on this day, the server brought us bread and oil in a timely manner. No little plates, and one plate of oil for 6 people!!! I requested plates, and they never, ever arrived. I ordered a side salad and an appetizer for dinner, she did not get that at all. I got my salad first, and abut 20 minutes later, the food came. Fruit flies: even pre pandemic this location has the worst case of flying insects wherever you eat. Most annoying, and making me skeeve, honestly. Years, and they haven't been able to clean this enough to get rid of the flies??? To end on a good note, the food seemed to still be good. But my party will not be coming back because of the other things above.

Visited this restaurant at the Mall of NH today for lunch. The hostess was unwelcoming. At quick glance, perhaps 10 other customers in the entire restaurant. I hadn 't been to this location in 5 or more years and I immediately noticed the worn conditions throughout. We took a booth and were immediately waited on. The waitress brought rolls and they were obviously not from the oven. We pointed it out to the waitress only to be told that 's how the cook on duty chose to prepare them. We ordered lunch and the waitress was totally disinterested in providing service. I heard a customer in the booth across from ours make the same observation about the rolls saying to her waitress that they were cold and doughy. That waitress said no problem and took them. When our waitress returned I politely asked if she could replace ours. She said nothing and abruptly grabbed the rolls, our plates and left our table. We put money on the table for the one soda we had and as we were walking out stopped by the host station to express our disappointment. The young man had no words other than to say, oh well with a smirk on his face. I respect all wait staff, especially during challenging times. But, we weren 't at all demanding and the restaurant wasnt busy. Its as if the wait staff are all unhappy. I blame this experience more on apparent poor management. What a dumpy looking restaurant Bertuccis has become.

Food was alright. Unfortunately some menu errors, where onions are not listed in the chopped Italian salad but came with red onions. Our server was able to bring it back, but we also found some other onions mixed into the dressing. Wouldn't be an issue if it was listed on the menu.