Dunkin' - Clifton

Food was fine, typical Dunkin'. Everything that was supposed to be hot was hot. The self order kiosks did not work. When trying to make a payment it appears the payment module was not paired with the ordering screen. I tried both of them and I was not ableto pay with Google Pay through my watch or with my debit card. The line moved fairly quickly, compared with other Dunkins' I'vebeen to lately. This location does not have a drive through.

Every single time I go grab breakfast to head into work, I leave with less items than I paid for. Only once did they accommodate me. I?ve lost a good amount of money on items that I never received. I don?t typically speak up and say these things, but eventhe customer service is horrible. The representative I was just speaking to told me to hold on so she can take a personal callwith someone else while she was on the phone with me like if I?m not at my own job working. I more than likely won?t bereturning, but if I do it?s because it?s close to my work..

The staff here are not only above par, but they treat you like family and work hard to give you a great experience. Everything is fresh and clean. When I told them about my experience about the other Dunkin on Van Houten Ave, they turned my frustrated experience into something both myself and the entire staff laughed about.

I had a disappointing experience with customer service. I ordered a bagel with cream cheese but received it without the cream cheese. When I went back to let them know, the employee claimed she had asked me about it, but I honestly didn't realize she was referring to my order. I would have happily paid for the cream cheese if it had been clear, but instead of addressing the issue professionally, she started to argue with me, insisting I didn't respond to her question. They really need to improve their customer service skills, as they work directly with people. This level of professionalism is unacceptable!

I went with a group of friends at maybe 8pm for ice cream. The employees had put away all the ice cream and seemed a bit angry to have to take it back out. If you're going to be open late, you should not be cleaning up this early (after all how many people really would visit that late at night for a donut instead of ice cream). It tasted good though.