Cook Out - Cleveland

I ordered what they referred to as a chicken quesadilla, and it was a complete disappointment! I returned to the restaurant to let them know, and they offered me a replacement, but it was just as terrible!

I usually don’t write reviews, but I felt compelled to share my experience. I just ordered the “Big” double burger, and to my disappointment, the patties were barely thicker than the onion slices and not even as wide. Additionally, some of the toppings I requested were missing. If I’m going to pay the same price as at other restaurants, I expect the quality to be at least somewhat comparable. Now I’m out the money I spent and still hungry. I won’t be coming back here next time.

This was my first time trying this place. We went through the drive-thru, and I ordered chicken quesadillas and hush puppies. Everything was delicious. Food: 5/5

Visiting from out of town and should have heeded the poor reviews, in hindsight. The basic cheeseburger was quite lousy. Overcooked, cold and non-juicy….like a hockey puck basically. At least the bun was soft and fries were hot, otherwise only 1 star.

I’m not one to write a review which should say something. Stood at the walk up window for 45 minutes while the kid with the pony tail working 10-5-2022 at approx 11:30 talked to his friends and gave them free food. He also had a smart mouth and stated “ we will get your order…. Eventually.” The person who ordered ahead of me waited 20 minutes to receive their order due to pony tail boy sitting in the back doing nothing. Great overall experience, if he worked for my company he would have been fired yesterday.