Hot Box Cookies - Clayton

HORRIBLE HORRIBLE STORE! They are awful…the customer service and delivery is non existent! No managers, no cookies, nothing and they take your money with no product! Update June 2022… This place is still awful…the cookies, service, attitude, and all of it. Where is my refund folks? I received no cookies and you have $28.23 of my funds. Thieves!!!

Update…I emailed marketing and they said they'd refund my money. Still nothing. Terrible. Ordered a gift pack with a dozen cookies, 2 milks and a balloon for a birthday gift. I asked delivery person to put them on the back porch as the recipient was not home yet. Driver never responded and put them on the front porch. They also did not deliver the milks. I have called the store two times to ask for the $7 refund for the two milks. I have yet to receive the $7 refund. My advice, order from a d … – show

Let me start off by saying the cookies are so good!! However, I just stopped by (around 8:30pm) all of the lights were off, but online it said they were open (until 11pm). I got out of the car and headed towards the door to see if they were open and a customer who was standing outside waiting for his cookies said “if your trying to order from here I wouldn’t” before I could even respond a employee opened the door and said “who are you?” I told him I was just trying to get some cookies and he … – show

If I could leave zero I would. I placed an order online on 4/6/22 that I was charged for and, though marked as delivered, it was never even made (something that was confirmed to me by an employee when I went up to the location to figure out what was going on). When trying to call the location, my calls were repeatedly dropped without being answered. When I asked for a refund, I was given a director's number because they said they couldn't do it at the store. I have called him twice with no answe … – show

Delivery took 2 hours Edit: gave them another chance and items were missing from the order.