Barceló Guatemala City

Old rooms, odd closing times for the restaurants and it was difficult to buy things. I was going to buy some rum but no one could figure out how to open the door and sell it to me. There are better hotels in Guatemala City, I don’t recommend this one.

5 star hotel, 1 star service. I had a reservation for the wrong Friday, i asked for help and was told to contact support via email, waited for hours in the lobby before going to get some food. Still nothing by the time i came back at night. Had to find another hotel in the middle of the night. Only received a reply email in the morning asking me to talk to the hotel in person.

Barcelo has seen better days. Still a great place for a quick night before flying out but the rooms are showing their age. The staff are top notch and are very welcoming but the hotel is showing its age.

Loved every bit of my stay here. There breakfast was extremely delicious y a huge spread . Will definitely come again.

Hotel was very pretty. Had a nice balcony room. It was my 10 yr old daughter and myself and we stayed only 1 night before a flight but I’m glad we did. We went to the pool and my daughter swam as I sat in the jacuzzi and relaxed with was nice and warm. I am glad the pool was open till 10pm. Wish it stayed open a little longer but I was happy with it and we enjoyed. They have sports bar with food that’s open till like 1am! I was so glad because we didn’t have to rush from the pool and worry about not having no food since it was open late. We ordered the bacon cheeseburger and fries and wings and had room service deliver. It was delicious! Only thing is the lady that delivered the food said she didn’t have change and would need to bring my change back and stated she would slide it under my door in an envelope and she’d be right back but she never did bring my change. It was only a like $5 US but it’s the principle. Also, the bellhop was mad I didn’t let him bring my bags to the room at check in so he refused to let me use the luggage cart. Even the lady checking me in told him in Spanish and he just took our luggage off and walked away with the cart. He was expecting a tip and I didn’t have change so I just asked to use the cart myself but he got upset. I didn’t let those 2 things ruin our night tho and I would still return again. We enjoyed the pool, jacuzzi and late restaurants on site. And they also had a free airport shuttle that ran hourly.