Tea 5 Cafe - City of London,Westminster

Had a great experience visiting Tea 5 for Afternoon Tea with my family. It wasn't actually on the menu at the time so we contacted the manager via email who informed us that the menu was being updated at the time and that the afternoon was available. Booked a time slot was easy and had prompt responses from the café. We ended up arriving 30mins early due to an (unusually prompt flight and were pleasantly surprised to see our table was all setup and ready to receive us. The staff promptly took our drinks orders and kindly informed us that they would speed up the arrival of our food following our early arrival. The afternoon tea itself was one of the most enjoyable we've had, there was a nice selection of sandwiches and the scones were fresh. The stand out part for me was the desserts time was clearly put into the presentation of each item, they were both beautiful and delicious. As we visited between menu updates, the only small concern we had was that we weren't 100% sure what we were going to get! The staff did confirm there were no dietary requirements and we were given the option to order more of any item that we enjoyed (of which there were many! Overall it was a fantastic experience that was very much appreciated, especially as our time at Heathrow was so limited. We would love to go again and would even consider a special trip to the airport just to have another opportunity to enjoy such a delicious meal.

We had a lovely afternoon at the Sofitel London Heathrow. Although the hotel was surprised to see us presenting with an afternoon tea voucher, Clive was able to prepare everything so we could still enjoy a pleasurable afternoon experience with champagne, sandwiches, warm scones and plenty of cake. He even sang along to wish my friend a happy Birthday.

Perfect place to meet up with our friends who had a long layover back to NYC. We were 7, including 3 children (ages 11 and 14). Everyone enjoyed their meal and the service was great. They had a good selection of food including paninis as well as afternoon tea (yes we did a wide selection). Very comfortable and clean seating. Meryl and the other staff did not rush us and were very attentive yet not intrusive. Easy location for any of the terminals (right inside the Sofitel hotel). We found easy parking as well. Totally recommend.

The place to be, recently updated their menu to offer a light and refreshing offering. The team is always doing their best to accommodate and serve to the best they possibly can. Often very busy and under pressure, they never disappoint! Such lovely food and service, well-done team Rocky and Sylvia (who remembers every detail of ours and pays a tremendous amount of attention to detail). The rest of the team deserve credit too as they are such wonderful people.. Thank you Sid, Meryl, Valency..

The spa is absolutely amazing and the therapists were great! The afternoon tea on the other hand, the worst I have been to by far! The supervisor was unhelpful, and the range available for vegetarians, even when preadvised, was appalling. Would come back for the spa, but definitely not the afternoon tea.