Pret - City of London,Westminster

The reviewer did not have a good experience at this restaurant due to their intolerance to meat products and the lack of empathy from the staff when addressing the issue. It seems that the company lacks proper training and attention to detail, which is surprising given recent food labelling problems at other establishments. It is recommended to avoid this restaurant.

I wanted to take a moment to highlight the excellent service I received today from Harry and Theo. Despite being overwhelmed with numerous customers and a bustling restaurant, they managed to make everyone feel welcomed with their smiles, laughter, and jokes. The atmosphere was so enjoyable that everyone seemed to be lining up just to chat with them. It was a refreshing change from the usual hectic days at the restaurant. Thank you for handling the stress with grace and professionalism while still providing a warm and inviting experience.

I stopped by this Pret for a coffee and to use the restroom with an elderly relative. Unfortunately, after placing our order, we discovered that all of their restrooms were out of order. It would have been helpful if they had posted a sign on the door. We had to search for another restroom, which was difficult given the situation. We felt very disappointed by this experience.

The woman serving with severe eczema is not why I 'm complaining. The long wait while she made a meal of explaining how to pay to the guy in front of me isn 't why I 'm complaining. No, the reason I 'm complaining is the extravagantly tattooed cool dude , who grudgingly decided to serve customers, responsible for serving up something half way between a flat white and a Machiatto. Hard to know if that is down to ignorance, idiocy or indifference. Best avoid in any case!

Pret sell the best soup and their birchers are delicious. Come to think of it their coffee is pretty good too!