Tim Hortons - City of Lackawanna

Late night drive through for coffee is a really great thing. I pass through a lot late and it's such a good thing that I can get a cup of coffee. Late night drive through person was really nice as well. Friendly employees are so hard to come by

They always get the order right. Where other hortons have failed us and gotten our order wrong or missed something in the order this one seems to have a great team of employees. They work well together. We never see them arguing or yelling at each other. Give the morning crew a raise ad they really get things done in a timely professional manner.

Asked for avocado on my bacon and cheese sandwich on a croissant no egg. They had to repeat my bread choice. I said yes and no egg. Pull up, pay and get my sandwich. No avocado. Go inside, now this is inconveniencing me as I will be late. Tell the cashier. She tells the young man cooking, I get another sandwich with no avocado. I told him I wanted avocado on the sandwich. He proceeds to give me an attitude because of his and the drive through cashiers mistake. We didn’t charge you for that, you’re getting it for free now.

This is the worst Tim Horton 's I have ever been to. My first visit to this restaurant was last year when my long lost friend and I decided to go inside, have some coffee and catch up. The coffee was just fine, but that is where the just fine ended. During our entire visit we could hear the staff talking about inappropriate personal topics LOUDLY and using profanity. What I could only assume was the manager was heard berating an employee in front of everyone and then talking to staff about that employees response. Completely unprofessional. My friend and I finished our coffees but decided to not visit this Tim Horton 's again.A couple weeks ago that same friend and I were cruising around and decided to stop in and give it another try. Huge mistake. When we walked in there was a female and young toddler standing at the counter talking to a male employee. While we were ordering that toddler was put onto the counter and literally began walking on it. As we were only getting coffee, we weren 't too concerned about and grabbed a seat to chat. We hadn 't even opened our coffees before a man dressed in an exterminator uniform and holding some type of spray asked us to get up so he could spray our area . WHAT?!??!? How is that even okay? Not only did that happen but when we questioned him about spraying poison where we are sitting, he got an attitude with us. Obviously not an employee there but still. I am not a complete idiot and do realize that food businesses do need to spray at times to keep infestations down but do not do it while customers are patronizing your business.

Everyone that’s ever lived in Lackawanna truly knows that this location is straight garbage, it has been on the down fall for several years. The one or two good experiences don’t push off the bad ones or the laziness. Always music. Always out of stock, orders always wrong , few good apples majority are ghetto or bad.