Buzzed Bull Creamery - Cincinnati

I don't know what went wrong with the machine but I ordered milkshake and got ice cream. The ice cream itself was incredibly cold and tasty. But I didn't like that I had to wait 15 mins for my order with only three people present including me. Good taste, but wrong order. I will give this place 4 because it all comes down to taste.

Yesterday, I went to this place that calls itself an "establishment." I had just come from the gym and was craving some ice cream. My friend and I bought our ice cream, which ended up costing over $30. When I asked about getting a waffle cone with my ice cream, the woman working there said it was already mixed in. I asked for an additional waffle cone, and she said it would cost extra. I told her that was fine and that I didn't mind paying extra. However, this seemed to upset her, and she gave me a rude attitude and looks. She claimed that she cared because it was her store and didn't want me to take the extra cone, as she assumed I was going to steal it. I felt discriminated against and wanted a refund, as I was concerned about what she might have done to my ice cream when I wasn't looking. She refused to give me my money back and said she didn't care. Instead of arguing, I went to the counter to get the ice cream I had paid for. However, the woman quickly snatched it and threw it in the trash without refunding me.

If I could give zero stars, I would. I placed an order only for them to process it and take money from my account, then they notified me that the order was ready and they were waiting for a delivery driver. To my surprise, the driver called and said the cashier claimed they never received the order and asked me to confirm the processing charge and whether the order was cancelled. I informed the driver that it showed as charged on my bank statement and that I could see both him and the restaurant now. The cashier then stated that if it didn't come across her tablet, then I hadn't actually placed the order and there was nothing they could do. I will never attempt to order from this restaurant again with such terrible customer service on display.

Meh. Out of towners here for a fun weekend. Stopped by Buzzed Bull to try some nice alcohol infused icecream/milkshakes.... pretty disappointing. The concept is sweet, but delivery is lacking. They make you use a touchscreen kiosk to order. They don't tell you to use the kiosk, so you just wait until you figure it out. Its wayyy too confusing as theres too many options to choose from. Theres also only one kiosk so a huge line develops and just takes forever. The kiosk isnt even near the menu board so unless you whip out your phone and check the menu from their website, you have no idea what to get until you get to the kiosk. If you try to check the menu board, you lose your place in line. They need to add more kiosks or remove the option all together and start taking orders in person. Up until this point of the review, we havent received our order yet... so hopefully the milkshake redeems this experience. UPDATE: Had the milkshake and....pretty tasty! I got the Orange Dreamsicle Milkshake w/Orange Smirnoff. Not overly boozy. A little thin. Overall very pleasant. If it werent for the poor customer experience, I may come back. But, this is good enough for now. I understand that they are currently understaffed, so I want to give them the benefit of the doubt. If they fixed a couple of things, like communicating with their customers, it would be a much better experience.

In one word, this place was: disappointing. We visited this location for dessert on a Saturday evening. It was busy, but not crowded. Only two people on staff, though, so the wait was longer than anticipated. They ran out of cookies, so a third of their menu was unavailable and there was no indication that was the case prior to ordering. Since we chose to add booze—because that’s the gimmick of the place, we couldn’t get a refund, because according to the staff, Ohio state law doesn’t allow refunds on alcohol. As a result, we chose two regular ice creams with alcohol. One of the ice creams didn’t taste like it had booze. The ice cream itself wasn’t anything special—I am biased, because I make my own ice creams, so I can compare on that note. While we ate our ice cream, other customers were waiting and asking about their order. After which the staff, quite rudely, responded to customers that they were going as fast as they could and customers would just have to wait. No refunds on booze also meant that customers couldn’t get their money back. It was a spectacle that was both unfortunate and off-putting. Skip this place. The décor is neat, but while the concept is novel, the execution is lacking.