Frida - Chula Vista

She ordered a meal described as a "butterflied filet mignon accompanied by typical sides, including a mole enchilada." To our surprise, what was brought to the table was skirt steak. When I informed the waiter, he said he would fetch someone senior. The lead person arrived, and I pointed out the difference between the skirt steak on my wife’s plate and the filet mignon on my dad’s plate. He promised to get the manager. The manager came over and asked if there was a problem. I clarified that there was no issue; we just wanted to ensure we were charged the correct price for the skirt steak, which was listed on the menu as a similar dish. The manager assured us it would be taken care of and told us to enjoy our dinner. After finishing our meal, we received a bill that still had the incorrect pricing based on the manager's earlier concession. When I brought this to the manager's attention, he claimed there was no error and that skirt steak and filet mignon were the same cut of beef, just prepared differently. I explained that they come from different parts of the cow and that I wasn’t trying to get something for free; I was simply trying to get a fair price for the dish we received. I reminded him that he had already agreed to adjust the price at our table. The manager appeared frustrated by my inquiry and seemed reluctant to offer a fair resolution. Eventually, he made the adjustment, but I doubt he ever truly understood the rationale behind it. His customer service and negotiation skills left much to be desired, and he clearly lacked knowledge about beef cuts and food preparation.

I informed the waiter about the mix-up, and he mentioned he would bring over one of the managers. I explained to the manager the difference between skirt steak and filet mignon, which was ordered by my dad. He said he would get the restaurant manager. The manager approached our table to ask if there was an issue, and I clarified that we were simply looking to verify the price of the skirt steak, as it was a similar dish available on the menu. The manager reassured us that everything was fine and encouraged us to enjoy our dinner. We finished our meal, but when we received the bill, the price was incorrect based on our earlier discussion with the manager. When I brought this to his attention, he insisted there was no mistake, claiming that skirt steak and filet mignon are merely different preparations of the same cut of beef. I explained that these cuts actually come from different parts of the cow and reiterated that I wasn't trying to get something for free; I was simply trying to ensure fair pricing. Despite my explanation, the manager seemed unsettled by my inquiry and was unwilling to adjust the price fairly. Eventually, he did correct the bill, but it seemed he didn't fully grasp the reason for the adjustment. Overall, I felt the manager lacked strong negotiation and customer service skills, as well as a solid understanding of different meat cuts and food preparation.