Morrisons Cafe - Chorley

I started coming to this restaurant for breakfast a few months ago and initially, it was excellent. The staff are still great and the food is affordable and tasty. However, I have noticed that wait times have been getting longer and there are fewer staff available over the past 2 months. It seems like the management is trying to operate on a tight budget with only a few staff members on hand. This has resulted in customers waiting for an hour to be served, no one to clear finished plates, and no one to clean the tables. I witnessed one staff member trying to serve customers at the register, clear tables, and serve food to a room full of 20 customers at once. This is not good business practice and while they may be saving money in the short term, it will ultimately drive customers away. To Morrisons, if you are cutting back on hours and staff at your restaurant to meet financial targets or because of pressure from corporate, I urge you to reconsider before customers start looking for better dining options. Convenience may be the only reason customers are coming here now, but if the experience continues to be consistently poor, they will find somewhere else to go.

-5 stars The food was freezing cold for a sunday roast and not even being able to provide half a chicken for the meal and for a substitute you get 2 thin slices of beef. Even when I sent it back I got the same food just nuked in the microwave even then the food was barely warm. There was only the cheap 3 roast potatoes that had anything like a temperature of over 70°C. The food was terrible the gravy came in a pot and i literally drank it straight out of the pot as it was that cold.

This restaurant is a complete disaster. The staff are indifferent and provide terrible customer service. The coffee machine is not functioning properly, resulting in latte instead of cappuccino. When informed, the staff simply said to try a different machine without making any effort to remedy the situation. It took us 25 minutes to receive our food, while others who ordered after us were served first, and no apologies were offered. There was no fresh milk available for tea, and the food was mediocre, with a poached egg that resembled a hard-boiled egg and cold toast. Two employees were more interested in chatting about a boy than acknowledging their mistakes or attending to customers.

Called in for lunch and ordered a brew and something to eat. The counters were very well stocked and the restaurant was clean. The food in this establishment is a let down. The plate was swimming in grease as to say the food wasn’t drained well enough of oil. Quick things like peas were cold and extremely dried up.

Visited Morrisons Chorley cafe on Sun 23rd oct with my wife and granddaughter had a couple of coffees and a prawn sandwich, my granddaughter opened the sandwich and we thought the mayonnaise didn't look very nice, so my wife went to the till to point this out, the manager happened to be there, she proceeded to be rude to my wife, she then came to our table apparently to be rude to me and my granddaughter, she seemed to think we were looking for some kind of refund. We were simply looking to point out a possable problem. I don't know how this lady got her job but I can confirm that she has zero customer service skills along with a very bad and quite aggressive attitude which does Morrisons no favours at all, as she has ensured my family will never visit that cafe ever again, so we are also unlikely to ever shop at the store ever again.