Gong Cha - Chino Hills

My family and I used to frequent this restaurant three days a week and always had a great experience. However, today we met the owner who was extremely rude and condescending. We will not be returning and recommend that others save their money and dine elsewhere.

I ordered a Thai mango smoothie, and it was terrible! It had chunky ice instead of being smooth. I will never purchase their smoothies again.

I ordered a London Fog Brown Sugar Latte, but it didn't taste like I expected. However, everything was delivered correctly.

Hey JP here, Went in today after checking out the new pub. The cashier Laurie was very helpful. She had good attitude and smile. She gave good explanation to the drinks and topping options. She also made drinks taste good. Got an Earl grey milk tea. Definitely coming back for her

I went in to get a straw and the lady who works there was extremely rude. I told her the drink was bought earlier and she wouldn 't let me get a straw. I asked for her name and she refused to provide. she demanded that I Ieave. I purchase drinks here often. if I was the owner I would fire her because she is not suited dealing with customers. they will lose business because of her Additional comment: I wanted to add after seeing the owner 's response. I 'm clearly not the only person who experienced such bad service. Check out the reviews before. The response from Mary is false. She never asked for a receipt she immediately demanded that I leave. it was her not her employee that had such a bad attitude towards her customer. Good luck with your business