Xo Marshmallow - Chicago

I thought this would be a good snack shop for a few snacks, but turns out that they don't get vegans what-so-ever! I would think that they would open up close to a college that they would have at least one snack I could taste, but noou. I still give them a two-star review because my friend the marshmallow turtle really loved!

Small business with tons of fun marshmallow aromen to choose. we found out about this place because of social media and were not abandoned when we visited personally. all we had was delicious! we are looking forward to a new visit (because they settle in their new location!)

TLDR: customer service refused to make melted order right. Full explanation below.I try to support small businesses when I can but ordering online from XO Marshmallow was one of the worst experiences I’ve had the displeasure of having. First of all, it was shipped Ground in the middle of summer (July 7 in California) was supposed to be delivered Friday but instead sat in the warehouse at the shippers on the hottest weekend (116 degrees) and was delivered the following Monday. The small ice packs that they included were hot packs by the time it got to me. Almost everything was in various stages of melting with condensation. The card included in the box said NOT to refrigerate, and if there was a problem with my order I had a short period of time to reach out to customer service. I contacted them immediately with pictures (everything still in boxes because I was afraid if I opened everything to show the extent of melting that they’d void any claim I had). The worst part was they admitted the cone (most obviously melted) was affected but didn’t offer a refund OR replacement for it. I emailed back to express my disappointment as a first-time customer in not only the lack of service, but a lack of empathy to the situation. Never received a response or apology. Steer clear of this company if you value your time and money. I’ve attached pictures of their email and a few of the ruined products I received.

A cute and quaint marshmallow cafe. The stores hot chocolate is so layered. You can taste all of the flavors of a smore. Lovely shop and tons of novelty items like Malort Marshmellows.

If you like marshmallows, you need this in your life! Favorites are cotton candy and original vanilla.Also the cookie dough is AMAZING and arguably their best product ?Disliked their version of iced pumpkin latte, as it’s a more sour flavor of pumpkin, and more marshmallow you can handle in one sitting ?Overall this place is awesome to try new things for your marshmallow loving sweet tooth.