Potbelly Sandwich Shop - Chicago

It’s fine for lunch if you’re on the pier, and since it’s a chain, you know what you’re gonna get. However, this location is always very slow and they tend to be out of a lot of ingredients often.

I ordered a sandwich got nothing right on it. lady in front of my specified she was allergic to mushroom but they continued to put it on her sandwich. the other worker looked annoyed so i didnt want to bother, seems like hes used to it smh

Worst potbelly experience!! There is a wire in my food. When I was eating the sandwich I saw this. I bought my Grilled Chicken Sandwich yesterday evening from here. Please check the

Usually I have a good experience I recently came by and placed a order. While I was waiting in line to order for toppings it was taking a while so I decided to get a beverage. Then the cashier asked me for my order which I told him my order. Then their employer in charged of toppings interrupted and asked what I would like once I listed the toppings her attitude changed because I wanted a topping that changed the order of the sandwich. I have no problem paying extra as I hadn't payed yet so the order could've been edited. The other two employees were kind to help especially the one who took my order first she was very kind. In the end my sandwich ended up with toppings I didn't ask for. Hope for better communication and service. Only reason this Review has 2 stars if for the cashier and the nice women who attended me.

I was a bit disappointed with my order. I got the Avo Turkey sandwich. When they asked which toppings I wanted I told them everything. I figured since there was a list of about 10 free toppings to choose from this would be easier than reading them all out loud.They nodded so I thought they understood. However when I opened it up it only had the default toppings (turkey, avocado, cucumber, mayo). I ate it, but I was unhappy because I expected it to have lettuce, tomato, mustard, giardiniera, etc which are all included in the toppings list.