Dunkin' - Chicago

Just went in stood at counter for 5 min and then noticed the worker sanding on his phone not paying any attention. Walked out and had my friend go in to get me a Matcha tea that is advertised on the screen. He was able to order, paid, then the guy saidthey aren't doing matcha tea. Are you kidding me?? Im just thirsty. Got a different drink......15 minutes later. Totallyunprofessional.

Ordered two cold brews that weren?t steeped properly. So we brought it to the attention of the person working that day. They went above and beyond to make things right, and made our day in the process!

I visited for a quick meal on August 22, 2022, at 1 PM, and I'm happy to report that it was a great experience. The two employees collaborated efficiently and were well-organized. The customer service was friendly and swift. Thank you!

I visit this place frequently. The staff is friendly, and the bacon, egg, and cheese wraps are fantastic!

I'm not sure who the girl at the counter was, but I ordered a cold brew with almond milk and caramel swirl. She noted it on my receipt, but when I received my drink, it was just straight cold brew—no almond milk or caramel, just black coffee. Additionally, she hardly spoke to us during our visit. I definitely won't be returning to this place.