Upper Crust - Cheshire East

I don't think I've ever came across such poor customer service in years , the lack of smiles may well be done to lack of enthusiasm from the 2 staff members on duty who could do with also learning some basic housekeeping as in keeping surroundings clean and clear , older ladies glasses on the till definitely put out by actually having to serve folk tried to short change me by 3.11 then by 2.60 , no maths skills what so ever if only she hadn't slammed the till shut so quickly maybe her bad maths wouldn't have came to the fore ! Then to the baguette chicken cesar well stale dried up bread with little to no sauce as described ,warmed up straight from the uncovered display so the little bit of lettuce was nice and mush at £5.99 I at least want something fresh if only to compensate for the appalling lack of customer service , didn't bother with coffee as clearly this would have been a step to far for the grumpy old woman serving I'd hate to be interrupting her busy doing nothing day ! Save your money and eat on the train is my advice !

I purchased a tuna mayo baguette for £4.49. When I began to eat it I realised there was virtually no filling. I took it back and asked for a refund. This request was refused we can 't do anything about it as all food is prepared to a set quantity . The website describes their baguettes as generously filled by hand . What a joke! I am cross with myself for not pushing the point as my rights as a consumer. The standard was definitely not acceptable. I have since tried to contact the number for customer services, but cannot get an answer no agents available to take your call . Awful food, awful service, awful customer care. Also, the cafe area was a disgrace.

Upper Crust is situated on the platform at Crewe Station. A good selection of food for that long, or short train journey. Not a big lover of their coffee, but the food is great.

Like a trip back to the 80’s aside from the prices. The decor has been thrown together and then forgotten about. Nothing about this place is endearing. The cost of a small Americano and a small sausage cob (bread roll) was £7.48. The food was placed in a heater so the bread was hot and there was 1.5 sausages with no ketchup sauce. It tasted dreadful. Outrageous prices and the place is a dump. The review gets 2 5 because the staff were very warm . Friendly. I feel like I’ve seriously been ripped off

Upper Crust at Crewe station Over priced food and poor decor (paint work on window sills peeling off) Not recommended