The Wing Experience - Chesapeake

Our server Ashley was awesome and went above and beyond to keep our glasses full and needs met. It was clean and cozy, the manager visited with us and made our meal even better.

Ashley is excellent! She is very knowledgeable of everything the restaurant has to offer! Outstanding service, food and environment!

Went during lunchtime so it was hardly anyone in the restaurant which was just fine with me. Jacklyn our server was so nice and professional. I ordered the 2 meat 2 side platter. Pulled pork., honey bbq wings, baked beans, fire roasted corn and garlic bread. I give everything a 5 except the corn. It was just ok. I know it was fire roasted, but to have the juice turn black was a turn off. But everything else was on point. Thanks again for a nice experience.

Arrived at restaurant it was not full. Gave our names for 2 people. Waited over 25 minutes for a table. Meanwhile others came in reserved spaces some included parties of 5 or more. They were readily seated. We are still waiting to be seated. The people were disorganized. The staff appeared to be taking names, seating and preparing food. They did not appear to have particular assignments. The persons doing food had no head/hair covering or gloves. Finally got tired of waiting to be seated and left! I can only imagine the time waiting to be served if ever seated.!! This place has greatly diminished since 2022. I will not return to this location.

So I took my kids to an early evening dinner Saturday. I have been to this restaurant many times over the last decade and generally enjoy the service. We were quickly sat down by the host as the restaurant was only about 30% occupied…which made me happy because I knew food should come out rather quickly. About 10 minutes after we sat, we could hear some “loud words” that sounded like our server not knowing she had people sat at her table. Sure enough, shortly afterward, she came over to introduce herself and take our order. She seemed flustered having to be corrected several times about what we were ordering. About 5 minutes later she returned with our drinks and said she would place our orders. Roughly 30 minutes later, a couple comes in and was seated right behind us…keeping in mind that the restaurant is still fairly empty. Within minutes, their server came and took their drink and dinner order. Immediately, I thought it strange that we haven’t seen our server in over 30 minutes. THEN, maybe 10-15 minutes after this, that same couple were served their meals. I was shocked…we had been waiting close to an hour! I stopped the young man who brought that couple food and asked him can we see the manager. He said “yes, can I ask why?” I said yes, we have been here almost an hour and not received any food or any follow-up service. He said “Ok, I will get the manager.” Minutes later, I see him walking towards our booth with plates of food (we didn’t order salmon). He begins to say “Ok, I have your order.” I stop him and ask him where is the manager? He starts eye-balling me, and repeatedly saying “So, do you want your food? “ After, I asked him the 3rd time can I speak to the manager, and he then tell me “Do you want your food,” I decided not to create a scene in front of my kids and just leave. I’m a supervisor myself and I couldn’t imagine letting a client not receive service in a half empty establishment…all while they are sitting and waiting, having to listen and watch multiple staff members joking, arguing, and on their phones. This was not the Smoky Bones that I dined in over a decade ago when I moved to Chesapeake. And to the young man who was staring me down and cutting me off with “So, do you want your food?”…Im not “trifling,” and I didn’t “waste your time”…Yes, I heard you.