Cafe Rouge Cheltenham

The service was good and the food was decent, but it was not worth the high price.

We enjoyed our meal at the restaurant, but were disappointed that we could not use a 25% off voucher that was given to us during a previous visit to Cafe Rouge in Newcastle. Our main reason for dining at the restaurant was to take advantage of the discount, so we left feeling frustrated. Despite the pleasant meal, we now feel less motivated to return in the future without the discount. It seems short-sighted of the restaurant to offer vouchers that cannot be used, as it can have a negative impact on customers' experiences. They suggested we could use the voucher another time, but we chose to tear it up and leave it on the table.

Terrible host, waiting staff did their best but food really poor.

We used to frequent this restaurant often because of the great food and kid-friendly atmosphere, with quick and friendly staff making it a good value. However, our recent experience on Mother's Day was disappointing. When my wife arrived slightly before me, the manager watched her struggle with a pram and did not offer to help. Additionally, half of the menu items were already sold out by noon. When the food did arrive, my wife's medium steak was overcooked and solid. The server did not address her concerns, and the service was slow overall. We were also overcharged, which I thankfully noticed before paying. It is disappointing to see the decline in the quality of the restaurant, likely due to a change in management. Our experience left us feeling ripped off and put a damper on our special occasion. Unfortunately, we do not plan to return to this restaurant.

We booked a table for 3 people and only 2 of us were present when we first got to the restaurant. The waiter checked our reservation and then took us to a table for 2 people. Not a good start. The tables were so close to each other it didn't feel private and we felt shoehorned into a space. The restaurant was busy and noisey and it was difficult to hear conversation as a result. The food was delicious but it seemed rather expensive for the portions given. This meal was for a special occasion and we left rather disappointed.