Flame Broiler - Chatsworth

The customer service was terrible. I noticed that the employee had packed my orders into three separate bags, which was quite frustrating. The portions, however, were decent, with four pieces of chicken and five pieces of beef in one bowl. I'm not usually the type to write reviews, but the service and the way things were handled were just unacceptable!

I visited this restaurant a couple of days ago, and I can sum it up in one word: amazing! It has become my favorite place to go. I absolutely love the regular-sized chicken bowl; the chicken was very fresh and perfectly cooked. I can’t wait to go back and try it again! The staff member who served me was fantastic as well!

I found a screw in my bowl at Legitim. What on earth? I've been a regular here for years, but I won't be returning after this.

Not sure what has been happening the last couple of months but there has clearly been a drastic change in management. I frequent here many times a month for my office! In my last 5 visits, I've called ahead, given an estimated time for pickup and get there to find out the order is never ready. Mind you, I've always given an extra 10-15 minutes before picking up to be safe. 3 times I had to wait a minimum of 20 minutes after already waiting 15 minutes from the time i placed my order. During my visits I have witnessed the cook yelling at the cashier for not taking the order correctly and not knowing who's order is who's during a busy time. Cashier was frustrated, chef was frustrated and we all (about 5 of us) waiting to get our order were frustrated. Today was the last straw. I called ahead for 1 bowl, was told 10 minutes, I waited 15 minutes (based on my past experience), get there and they have absolutely no record of my order. Again, chef being very short with both cashiers. Yep, two of them. (probably as frustrated as I was). As I told them I could not wait, I turn around to meet the faces of 2 other customers who have been waiting 20 minutes and more frustrated than I. I refuse to support them until they make some changes and actually make training all the new faces a priority. Once is an accident, twice maybe a fluke but three or more is simply neglect. Everytime I go in there, there is always a new face and clearly always in training mode that isn't going very well. Hope you can make a positive change and take my review with a grain of salt.

I've been here before and it was good. This time I ordered a well to drink with my purchase and when I pushed onto the Sprite donor, a bunch of small black spots came with it. I told the cashier immediately, and she offered a bottle drink instead. She started cleaning it and then apologising again and said it was sugar. It believed, and it looks like it was mold. I mean, it makes sense because Sprite is clear why the sugar would build up as black spots. I appreciate it. But that was rough.