El Pollo Loco - Chatsworth

Chicken was burned and dry and very greasy, I asked for 3 pages 1-beans, 2-rice, 3-Coslaw, I got my beans a Coslaw for the 3rd that I asked for rice and never got it. The bean juice spilled the bag due to the fact that it was the Coslaw with hot food so unnecessary to say it was warm and evil. They don't put cold food in a container with hot food. I ordered the 3pice meal, but with an additional page. Very disappointed about the food here. This is not the first thing we got from here and it was very badly burned. This is no longer necessary to burn with STAFF and EVERYTHING ELSE.

Been to this location two times and both experiences have been pretty bad. I went inside for the first visit, and the second was through the drive-thru. The employees that helped me were kinda mean. Not overtly rude, but you could tell they really did not want to be there and didn't care enough to do their jobs properly. Quality of the food is good like every other location, but you're lucky if you get everything you ordered. If you come here, ALWAYS be prepared to look through your order to make sure you received everything. A salad with no dressing or a mashed potatoes with no gravy. Gets frustrating when you have to walk inside after coming out of the drive-thru and they act like you are entitled when you ask for something they forgot to give you (in the case of the missing gravy). I suggest going to any other location rather than this one.

Male tattooed kassizer always steals my points and they lack when they fill out my broccoli order. mgmt is informed in the headquarters and cashier is still there.

I just went through the drive up and my asthma started to act and got a dry throat out coughing, so my fiance asked for a cup of water and the dame ignored us. He asked politely again and she was angry saying that we have to order next time before the time.

I ordered online. they forgot to give me the limos. I had to reconquer them when I was home. when I opened the package with the food home, it was also incomplete, but I didn't want to go back. it was a bad experience.