Zaxby's Chicken Fingers Buffalo Wings

I command my meal online and come to pick it up when I came home, I realized both my wings and dinge meals, where without toast and chicken pliers instead we were given coleslaw, I didn't even eat if I wanted only wings and pommes that I would have paid for it, and of course, if I called, they are closed.

This location gave the worst service I’ve ever experienced in my LIFE. I used the app to order a curbside pickup. I was 5 minutes early so I wasn’t surprised when I called the number on the curbside side sign and they said it wasn’t ready yet. What was surprising was that 40 minutes later (yes 40 MINUTES!!)I was STILL sitting in the spot waiting. I finally walked in, and 10 minutes later someone waited on me. I told them I had been waiting for a curbside order and the girl goes over to the counter, gets the order and says “yeah it’s been ready, but you have to come in for curbside orders”. I’m sorry what?!! The whole reason for “curbside” is so that the order is brought out. The person who answered the call when I got there said absolutely NOTHING about having to come inside. There were multiple employees standing around in the back who clearly saw me parked in the CURBSIDE. There is ABSOLUTELY no excuse for making a customer wait almost an hour and then tell them it’s been ready and it’s your fault the order took so long because they don’t want to do the job they’re getting paid for. If this is the kind of “service”they are going to offer people, then this location should be shut down. This is unacceptable and something needs to be done!

I was not in zaxbys in ten years, the dame that took my order was so happy and so friendly and helped me with ease. and eating was better than I remembered (it was good then and still is.)

I just walked through it is 26. april it is about 430 and I had the best experience with kwanssa she made my day really with her beautiful personality and smile. it just felt good to get big customer service. this is so hard to find today. Let them know how they did my day.

I get that there’s a shortage of workers and to be patient with those who did come to work. But the employees at this location are just God-awful. They are literally standing in the kitchen just talking instead of taking peoples orders. I waited at the order box for 15 mins with a growing line behind me before driving around just to see them through the window standing around talking amongst each other, and not taking any orders at all…. Corporate needs to do a serious revaluation about this locations future because this is not it.