Lobby Lounge At The Ritz-carlton

Dropped by to grab a few drinks but The Punch Room is closed so we had a few drinks and dessert downstairs instead. I've been craving something peanut butter chocolate so that peanut butter chocolate mousse really hit the spot, it was like Wayne was reading my mind when he suggested it. We enjoyed our drinks and desserts while Wayne took care of us in true Ritz Carlton fashion, thank you Wayne!

Jasmine is one of the best bar tenders ever! Seriously so knowledgeable. 10/10!!!

Spectacular service, wonderful room , exactly what you expect from this brand. From the front desk staff to the door man to the house keeping staff exceptional service all the way.

Visited their spa January 2022 to celebrate with my daughter. The waiting area has stained carpet, dirty walls and ripped curtains. Uncomfortable seating with loud tv playing Marriott advertisements. Only small water bottle offered in snack area. I was told this spa was to be renovated in 2019 didn 't happen. We had planned to relax but left right after massages. I Have also been to the JW Marriott spa (6 blocks down) its brand new and a much much better quality!! (Same Corporation) I provided feedback to spa mgr and asked for refund none given.

This location is in need of additional training and not up to Ritz Carlton standards generally. When employees consistently fail to perform, it's a direct reflection on training and management. When you can't fire people up, sometimes you need to fire them. When a guests expects the pool to be 82 degrees, keep the pool at 82 degrees. Having to call the front desk to have an engineer adjust the pool is a disgrace.