Kfc - Charlotte

The drive-dru team member tried to give me extra crispy that I don't order. She's got a bad job when I asked for original. She closed the window in my face when I spoke to her. the chef then came into the window and said unc that you screwed my line and he went away without listening to me. I asked for a manager and the female hired then said that the manager was not there and closed the window on me again, as I spoke. I didn't pull off the drive thru and then the manager finally came into the window and I told her I didn't order extra crispy chicken and I told her what happened. She said she'd take care of it. I was disrespected and unprofessionalized and very rude. I will never visit this again. these employees must be trained on the meaning of customer service and they should not treat anyone as I was treated and made me feel. all because of a mistake they have made by trying to give me extra crispy huh that I did not order, and why did the chef have to come into the window to put his two cents in worth? very offensive to me! I'm done with kfc.

If I could leave 0 stars I would. The wait time was 30 minutes FOR FAST FOOD. To have the audacity to not have a way for customers to get out of line is absolutely ridiculous.

The line was long so I decided to go inside. I saw pans and pans of chicken but people were standing around. Got my 2 piece order and took it home. Chicken was breaded, fried, and raw. They need to go ahead and shut down.

I had to go thru this line 3 times the first I got the order wrong the second time had to get what was missing. The 3rd time just realized I didn’t have a spoon or straw to drink with. They so focused on my bad day that they made it worst.

Came to just get sides this tone. The coleslaw was filled to the top. The corn and macaroni and cheese was partially filled. The last time we got sides was with the 12 piece bucket meal. Had the same problem. That time we received mash potatos and the container was partially filled. Mac cheese was also partially filled. For $4.49 per large size, we should get a filled container.I don't recommend. Price too high for what you get.Wish I'd taken pictures.