Downtown Charlotte - Chaotte

Staff here is amazingly helpful! Room was incredible, couldn't have asked for more.

I was checked into a hotel room without clean, usable water. The water in the toilet, sink, and shower were all yellowish-brown. When I inquired with the front desk, one of the staff members was upfront about the water issue affecting the rooms on one side of the hotel. Despite this, a second staff member offered to put us in another room (same room type) on the same floor/side of the hotel. When we declined, it was then he mentioned the only other option, which was to put us in a same room type on a higher floor (executive floor). We agreed and transferred our belongings to the next room, only to discover the toilet in that room made loud sounds which kept us up throughout the night. We did notify the staff of this issue at checkout. As a customer and Diamond member, I expect through brand loyalty to be treated with a level of respect and being placed into a room without clean water (a basic necessity) was unacceptable. The only great moments of my stay were the proximity to attractions in Uptown and the degree of guest servicing in housekeeping, the restaurant and the lounge. The staff in those areas deserve a raise for keeping this hotel 's customer service afloat. If you decide to stay at this hotel, here 's hoping you 're checked into a room on the good side of the floor, if there even is one.

It was such a great experience for me and family with the time we spent there. The attention to details and service experience was amazing. And the food was just so delicious. The chefs Kevin and Steeve) did such a great job with the food. I am so grateful we did our event there. Thank you so much to the Hilton family and to all the staff for such a great experience.

Great for a quick stay. Nothing luxury but a great location

Great hotel central to Charlotte and the convention center.