Subway - Castle Pines

I have visited this place multiple times but it is always closed, regardless of the day or time. The food, service, and atmosphere all received a rating of 1.

On 09/02/23, I placed an online order at this restaurant. When I arrived at the shop, I found the door locked. A red-haired employee eventually came to the door after I knocked, and informed me that they did not have enough staff to fulfill my order. He suggested that I cancel the order online. Despite my order indicating it was ready, he explained there was nothing he could do. When I requested to speak to a manager, I was told they were on vacation. Unfortunately, I did not receive my food and my order was never canceled. Attempts to contact the shop by phone were unsuccessful, as the phone rang continuously without being answered. This experience felt like a scam. I have contacted customer service in hopes of receiving a refund. The service at this location was terrible, and this is not the first time I have had issues here. In my opinion, this restaurant should be permanently closed. It is astonishing that such a wealthy town in America would have such poor service.

The service at this restaurant was awful. They claimed to close at 10:00 PM but actually closed at 7:00 PM. The food, service, and atmosphere all received a rating of 1.

The customer is always right is a non-existent concept at this location. Literally THE WORST. The lone employee I encountered here was incredibly disrespectful to me for no apparent reason and he claimed he was the general manager of this store. I placed an online order, came into the store 20 minutes later, and it still wasn 't being worked on. After he helped two people in line, he started preparing my online order, and making it inaccurately. When I asked him to heed the special instructions I wrote for my order on the app, he argued with me and said Well, that 's not on my receipt and kept having an attitude. I tried to ask him to please relax to which he visibly started shaking and gritting his teeth as if he was refraining from punching me. He then asks, SO AM I MAKING THIS FOR YOU OR NOT? I obviously declined and left feeling disrespected and uncomfortable. I told him to please refund my order since I had prepaid for it online. He said he would, but no refund has even taken place for the food I never even received. That was a week ago... I still have not been refunded. I don 't even want to set foot into this Subway location ever again. Not a way a general manager should conduct themselves.

Placed an order online, went to the store and waited upfront for 10 min. After the customers inside (2) went outside, the boy started closing the doors. We told him that we placed an order 20 min ago and are here for pickup and waiting from 10 min here and that it is not in the rack/shelf yet for pick up so waiting upfront. He said he is an high-schooler and he is closing early (he was closing an hour early)as he needs to leave and was saying call the manager next morning for refund. Rude and non-caring. Slammed the door on the face. Called next morning to the number listed online and no one picks up.