Arby's - Cartersville

Went in and ordered at 12:26pm and never got our order. 20 minutes later we ask about it and they had no idea of what they are doing. Order is cold, service was bad. Management needs to go in here and fix this place. I will not be back!

Good food, but the service and the atmosphere not feeling good, ......

Imagine ordering 30$ worth of food driving all the way home , and missing items. Instead of refunding me the manager on shift named Tiffany, wants to say “I don’t really care I’m packed, I remember bagging it, I’m not replacing 30$ of food” if you’re the manager there how come you don’t care? How come you knew you missed some items but still didn’t care? That’s crazy. When we called back to get her name she let someone else answer the phone, and his response was “why are you even driving that far to come to this arbys , isn’t there one closer to you?” and y’all wonder why y’all don’t get business the employees running the customers off.

The guy at the window was very friendly and they gave us exactly what we wanted. The fries needed to be a little more crispy.

Service was goodFries were old, fish sandwich was not hot, and the Mac n cheese bites were on the cusp of being burned (they weren't hot either)Everything came from under the heat lamp and had been sitting there for a while, apparently