Tropical Smoothie Cafe - Carol Stream

Ordered a Santa Fe Chicken Quesadilla to go and this is what I received. I got this in the drive through and did not even realize how it looked until I got home. Im surprised that it came in a styrofoam box instead of the regular flat boxes that have the Tropical Smoothie Logo on it. Quesadillas are not supposed to look like this. When I opened the box all 3 slices were stuck together in a ball. Also, do they not clean their grill? Eating burnt flakes like this could make someone very sick. Also- it was not even a good quesadilla, there was way too much cheese, the tortillas were not even crisp somehow, and the chicken still had tendons in it (gross). Overall very disappointed.

Fresh and delicious, great wraps and quesedillas. The smoothies were excellent with many choices and add-ins. Highly recommend for lunch or even a healthy meal on the go.

I don't see why they aren't rated higher. My food and service was 5 ?! I will definitely return. I see these often but thought it was mostly smoothies. The chicken breakfast wrap was worth coming back for. It has just a little spice to wake you up and it's filling. The mango berry cosmo was incredible. Even though I was very full I was energetic and ready for a full day.

At work this is my favorite place to have lunch from food is delicious as well as smoothies. I tried the one close to home and wasn't disappointed. The ladies were nice who took the order. My son who's 7 wants to come with me next time he enjoyed my smoothie.

We love Tropical Smoothie but this location has been consistently disappointing. The crew that works there don 't seem to know what they are doing. Today we ordered a kids cheese quesidilla for my vegetarian daughter thru the drive thru. The person taking the order repeated what we wanted, confirming it was the kids cheese quesidilla. After we paid and was handed the food, my daughter immediately checked to be sure it was a cheese quesidilla (since they mess up the order often). It was a chicken quesidilla that wasn 't even cooked. They chicken was cold and the shredded cheese wasn 't melted but the outside tortilla was lightly toasted. We noticed it was not what we ordered right away and told the person who gave it to us (who was not the same person who took our order). That person said that they only had one kind of quesidilla and it comes with chicken and that next time we order we should specify if we didn 't want chicken. I told them we had correctly ordered the kids cheese quesidilla and our order had been repeated back to us. I asked if they could make us a cheese quesidilla as we ordered. He said he could remake it for us if we gave him the chicken quesidilla or we could just pick the chicken out ourselves. My daughter insisted we just go as she showed me the uncooked cheese and cold to the touch chicken. It looked gross. We 've had other, similar experiences at this location and I was always hopeful it was because its a young crew still learning. But, I don 't think I 've ever seen a person in charge or anyone demonstrating good customer service skills. I don 't plan to stop by this location again. Here 's to hoping the management makes efforts to improve quality and service.