Safeway Liquor - Carmel-by-the-Sea

This is one of my most favorite Safeway on the peninsula the staff at this Safeway unlike others is unmatched I always get greeted by a hi how are you doing and my name. Then for the bad reviews you guys do realize it's still Covid right? I went there today to pick up some groceries and the cashier was Jasmine she was super nice and offered to help me carry the bags to my car. I also can't forget the manager she is always super friendly and helpful.

The service is great despite being very dilapidated condition and poor quality of fresh food.

Stopping by to pick up a hearty sandwich at the deli with the hope that we'll be satisfied with the quality and service like the other Safeway branch. But we're definitely disappointed, the deli staff Cynthia didn't bother to ask us what else we want in the our sandwiches besides the bread, turkey, pesto and avocado that we received. She kept staring at us as she'd never people like us before. I mean she didn't even offer to ring us up or ask if there's anything else we wanted (didn't bother trying to sell anything to us, more for the business). Poor costumer service, unpleasant and didn't even know how to operate the register, I explain what's going ie reason why after I put my card I didn't get a receipt or she didn't know how to operate the register and just ask to use cash or something instead of staring at me. We won't be coming back to the location ever again.

What is going on in your store? Why is it when I come shopping every time there is something new that you are doing to customers? We stay 6ft apart, wear masks, we hear you on the PA reminder over and over. We now have to go one way down an isle and can not put items on the conveyor belt unless the clerk tells us to. I was far away from the customer in front of me with an empty conveyor belt and she still would not allow me to put my items on the belt. The line was forming which became impossible to stay 6ft apart. What do want from us?

SAFEWAY FLORAL DEPT: I was so lucky to have been helped by Loretta in their Floral Dept. I wanted to bring an orchid arrangement to an ailing friend, and Loretta helped me choose the orchids. She then confirmed what I wanted to spend on the arrangement, and Voila! it was easy. The next day, I went back to Safeway to see my beautiful (way beyond what I imagined) orchid arrangement. (see photo) I couldn't be happier. Loretta is THE ONE to see at Safeway Crossroads Floral Department! Beautiful work. Nice lady.