Hotbox Pizza - Carmel

Went in on Saturday wanting to place a pizza to go. Was totally ignored by one lady whose name I still don’t know because she didn’t bother to reply when I talked to her. I thought she was just too focused for a second so I waited. Yet I waited for nothing. There was a gentleman around too and he didn’t check on us either. Ended up not placing the order, left and went some place else. I heard the pizza is good there, unfortunately I’ll never know.

Horrible Horrible experience! Went in for my usual order as I am a frequent customer here and service was a complete JOKE! The usual staff wasn 't on shift today unfortunately so Elija took my order; with a very bland attitude i might add. (No biggie) I overlooked this because we all wish we were at home when at work sometimes right? I forgot to ask for my pizza to be thin(skinny) so upon requesting to have it adjusted prior to my pizza being anywhere near complete and apologizing for my mistake in ordering; an employee on the pizza line gets angry and violently slammed his hand on the dough station and yells. I overlooked this as well. Then the manager (Laura Lye) the biggest joke of the experience proceeded to play in her hair with both hands as if she was putting a ponytail in then walks over and digs her bare hands into the cheese and dumps it on my pizza. I stop her and explain how unsanitary that is and her reply is oh its fine, I wash my hands more than anyone in here I go on to explain that I myself am servsafe certified and I must have missed that portion on the test that stated washing your hands wasn 't required PRIOR to preparing food. Especially after you 've touched your face, hair, and or cell phone. Laura Lye threatened to kick me out and call her boss on me if I didn 't stop talking to her and expressing my dissatisfaction in her food handling practices for this establishment. I then ask for a refund for the $40+ dollars I paid for my 2 orders and went to another pizza joint that has a better understanding of safe food handling and customer service. By far the WORST experience I 've ever had at this pizza joint. If negative stars was a thing -5 stars would be my rating for today 's experience. Laura Lye needs to be retrained in food safety compliance, customer service and management or removed for her position as manager of this establishment and only allowed to CLEAN UP!!.

Me and my boyfriend come to this HotBox pizza all the time NEVER had a problem. But these two employees was extremely RUDE. We ask if we can get our pizza a skinny, the employee with the Hat on Loudly Slam his hand on the counter. Me and my boyfriend just look like really? Then as we are watching them make our pizzas the employee with the blue jacket on and blonde hair has NO GLOVES on NO HAIR NET, she rub her hands through her hair and dug in the cheese to put it on our pizza. ? Ask the cashier for a manager on duty RIGHT AWAY .. And it’s her! So disgusting. She replied that she wash her hands more than any employees there?. Which is saying your team members are all dirty. As me and my boyfriend are managers we had to educate this so called “manager” on food sanitation. Which teaches you that when getting your food handlers certification. WE WILL NEVER COME TO THIS ONE AGAIN! YUCK ? We ask for a refund and she continues to get even more rude.

Good pizza, people. Quick service. Will stay ordering from this spot.

I 'm a fairly critical reviewer because I expect quality and I expect to get what is advertised and what I ordered (I also work hard for my money! . Seems a bit too much these days. But, I 'm a fair reviewer as well. We 've been ordering at this Hotbox for the last three months and it has been amazing!!! The skinny crust is incredible. We do like it crunchy and have to put that in the special instructions. But wow, they nail it and they do not shirk on the toppings, and the ingredients are really fresh. The pizza is always hot and fresh when delivered. I have to say, it 's one of the few places that gets our order right and doesn 't forget anything, i.e. cheese sauce, etc. They also certainly have the best breadsticks and cheese sauce. I never thought that HotBox would become my go to here in Carmel for pizza as there is a lot of great competition. Keep it up and we 'll keep ordering! Thank you!