El Puerto Mexican Seafood - Carlsbad

I had the carne asada tostada, and it was disappointing. The meat was lacking—small, thin pieces with gristle. Not good at all. The restaurant was completely empty, so they could have been more generous with the portions instead of wasting food. Additionally, the customer service wasn't great either.

Confused, we explained that we were in line and were paying customers waiting to order food. We thought it was just a misunderstanding. Boy, were we wrong! This large man became increasingly aggressive and rudely insisted that she couldn't sit there until after we made a purchase. We tried to explain that our mother has a heart condition, but he showed no concern whatsoever. He continued to shout that the people in line before us might want to sit in her place. Frustrated, my husband tried to reiterate that our mom has a heart condition, but the man kept yelling the same thing. I strongly advise against coming here if you or any of your family members are elderly and need a place to sit while ordering food. It was appalling to have this large man and a woman chase after us, yelling, completely disregarding the situation. This is the worst customer service we have ever encountered.

I've been dining at this restaurant recently without any problems, but today I received a fish burrito that was spoiled and tasted terrible. The smell was awful too. I tried to show the staff evidence, but they refused to acknowledge it. It took me an hour and a half to get my money back because they were unwilling to accept that my food was contaminated and fought to keep the payment. The bottom line is that my food was unsafe, and a restaurant should issue a full refund regardless of how much of the meal I consumed.

This place used to be good. Now they just in a hurry. Raw egg

Had carne asada tostada. The carne left for something to be desired,?. like Meat! Tiny, thin gristle. No bueno. Not a soul in the restaurant so they could?ve afforded to offer sweet portions that will otherwise be thrown out and customer service was not so great. at all.