Sam's Club - Cape Coral

We have been with Sam's for 5 years and the treatment we received today leaves a bad taste in my mouth. I had renewed my membership 9/19, and upon out next visit to the store it was not working. We had a receipt but the customer service said my name was taken off the account. They called the manager, Mike, who basically said there was nothing they could do and he took my card saying I had no right to it. I stepped to the side to call the main account holder who said they didn't take my name off. The manager then came back and threatened to get security to escort us out unless we got a new membership. They said they couldn't refund the original fee or waive the new fee so we basically paid twice. Awful experience and nearly makes me not want to go back.

This is a really amazing store. The customer service is great, the employees generally are very helpful and friendly, the only complaint I would have is the floral department. The floral department does really stupid things sometimes that make me scratch my head. I don't know if this is everybody or just the people that put out the displays,The floral department when they put off the seasonal items they constantly block off their refrigerators which hold the vases. So you know if you wanted to grab some vases you can't do it because you have to call somebody to get a pallet jack and move everything around. They did this for mother's Day and they did this for labor day.Not only that, I asked them at one point when they would be getting more vases and they seemed apathetic about answering any of my questions and/or didn't care and they were just there to do a job.Had to ask the customer service in the front and get a supervisor to find the answers I needed which I did.Other than this one department everything else is great. No complaints whatsoever, I shop here all the time, I go here all the time for clients.

Associate would not let me shop until 10am because I have a basic membership. I cannot afford their 100 dollar a year membership so there for I was discriminated for not having deep pockets. Sham on them. Will not go back. Side note I have always shop there early so whats the problem this time.

This place always has a lot of people here, your still able to get around. If you like to purchase items in bulk, then this is a place for you. There's a small food court for a quick bite to eat if you're hungry. They have fuel pumps to fill your vehicle, if you need to purchase gas at a lower price. Otherwise the items are priced at the going rate, just in larger amounts. You have to shop around for a great deal on certain items on sale. You can do this online or through their advertising.

The fuel line can be hectic sometimes but you can’t beat the price of gas compared to everywhere else! Absolutely love the store! Great prices for quality and quantity! Definitely will continue to buy certain things in bulk, can’t beat the prices!