Papa Johns Pizza - Canton

Had a mass order on pizza (6) for a party we had. 5 orders per app, 1 had to be made via the phone because the adjustment needs that the app does not handle. 4 stars because of the considerable confusion to check (up to sign in asking and 3 people trying to find out) and had to wait 10 minutes for my recognition.

I usually LOVE Papa John's, it's my go-to pizza place. However tonight you guys have lost me. I ordered a pizza and waited over an hour, and the wait time said 39-45min. After 50 min I tracked the guy. Still 20 min away. I then called the store and told them. Instead of saying sorry and giving me a pizza or coupon, they said I will tell the driver to turn around, have a nice night Have a nice night? You have officially lost a long-time customer over customer service. Your pizza is delicious but not worth putting up with rude workers.

Quick and easy. Use the app and select track your pizza progress. Staff is courteous and my order is always correct

So I’ve been ordering from this location for years and I’m very disappointed! I ordered a papadia with chicken and Alfredo sauce and was brought one with chicken and spicy buffalo sauce (which I can’t eat). So I called and told them what happened and was told I could have a credit for a free one. So I asked if they could just send me the correct one. I was told that the cook would not remake my food because he did it right the first time. I even offered to send a picture or send this one back, but he said he wasn’t remaking it. Terrible customer service and extremely rude. I’ve had things made wrong before at other places and never been treated this way.

Would give a zero if I could. Have had problems on two separate occasions. Most recently I waited for 2 hours for an order and they delivered it to the wrong house. We had to call and speak with a manager who had to send someone from the restaurant.They finally delivered the pizza but forgot the drink. So we ate pizza and the drink delivered after we finished. We were told they were going to refund the order but they were happy to keep my money...never saw a refund. We are not using this Papa John's anymore.