Morrisons Cafe - Canterbury

I had high hopes that things may have gotten better after avoiding this cafe for over three years....unfortunately, that was not the case! We were served by two women who looked extremely exhausted and disinterested (one of whom later served us at the checkout with our groceries). We waited a long time for our food, which was either overcooked or cold. The tables around us were not cleared, and the coffee machine was broken. Morrisons, you need to either shut down the cafe or make some serious improvements!

A couple of weeks ago, I stopped by for an early lunch while my car was being cleaned. I ended up waiting 30 minutes for my food and noticed that others had been waiting over 45 minutes. Frustrated, I decided to cancel my order. I returned today and waited 10 minutes to be served, as I watched the staff chatting in the kitchen. To my disappointment, I was told that there was no food available today. I would not recommend trying this restaurant as my experience was terrible.

This morning, we brought our two young children for breakfast at a restaurant we hadn't visited in a couple of years. In the past, the restaurant hadn't impressed us much. However, today was a different story. The customer service was exceptional! The older gentleman who served us was extremely polite, paid attention to detail with our order, and was just a pleasure to talk to. The food was also much better than on previous visits. We were very impressed. I made sure to thank the kind man for the excellent service. It really made our morning! We will definitely be returning.

I needed to get some shopping and decided to pop in to the cafe for somthing to eat as there where only a few other customers in there. To start off i waited 5 minutes at the till before deciding to look round the corner to see if i could see anyone. I found a members of staff on there phone at the back,who looked annoyed that i had interupted them. I ordeted fish and chips and a coffee. Both The coffee mechines where not working so i let the member of staff know who came to empty the coffee grounds, when she opend the door on it loads of little flies came flying out so i didnt end up drinking the coffe as that put me off. There where a lot of dirty tables that needed clearing and a few staff members but no one seemed to be doing it. The food took about 10 mins. The chips looked like they had been under a heat lamp for about 2 hours and where only sligtly warm. I asked a member of staff called Shena if i could speak to a manager she huffed in a very rude way and said why . I told her my chips where cold and she said she was a manager. She snactced the plate from the table mumble somthing under her breath a walked back into the kitchin. 10 munuits later came back out slamed it on the table and walked off without saying a word. The chip where fresh but the fish was stone cold and had obviously just been sitting on the side while the chip where cooked. I wont be going back and it put me off doing my shopping there again.

Thay had run out of afternoon teas so we chose bangers and mash. It was not very nice tasting and had not been heated properly. Perhaps it was a new starter who did not know that you need twice the time if you are heating tewo meals in a microwave cooker at the same time. With hindsight we should have cmplained and got the food heated properly.We were in a bit of a hurry and did not want to make a fuss with the very friendly member of staff, sorry!