Krispy Kreme - Candler-McAfee

This restaurant is poorly managed and disorganized. Every time I have visited, there has been a problem that takes 20-30 minutes to resolve. They were out of donuts, the drive-thru speaker wasn't working, and they only accepted cash. The staff seemed unprofessional and lacking in training. It is clear that there is a lack of proper labor management that needs to be addressed by the franchise owner.

The donuts at this restaurant are never freshly made. They always appear and taste like they were prepared at least a day or two ago. The glaze is only available when the HOT light is turned on.

I had to retrieve my car from the parking lot and ended up buying some donuts. I didn't necessarily need them, but they were really delicious.

I placed an online order to this location today. I arrived 20 minutes pass the scheduled pickup time. I was told upon arrival that they were out of the donuts I ordered at the time and that it would be another 25 minutes until more was ready. I wasn’t happy about having to wait but understand that the glazed donuts can disappear quickly. I told the cashier that I’d have to come back. I am rating this experience a 5 star because of the attentive actions of the manager, Tashunda. While I didn’t complain, she probably noticed the annoyed look on my face and stopped me before I left the store. She acknowledged the inconvenience and apologized accordingly. It is the level of customer attention for me. When I returned from my errand, the establishment was busy but she personally took care of me. Good customer service is really so hard to find so I shoutout Tashunda for understanding the assignment with a purpose…it matters!

It cool when I went there and it was kind of fast to when I went to pick up my order