Roman Garden Cafe - Callicoon

The worse run down accommodations EVER . The rooms and hotel needs a major overhaul. The place has a horrible odor, furniture is OLD, STAINED DISGUSTING, that I had to put a sheet on the couch chairs before I would even think about sitting on them. Rugs were dirty worn out . Main dinning room was not very sanitized, some food from the previous night was left at the food changing server station near our table, Phones in room were filthy and did not work, we had to call the main hotel from our cell phone in order to complain or request anything. We weee placed in the Capri tower where u needed to take 2 elevators and walk 2 long hallways just to get to the room which was located on the 2nd floor. The kiddie pool paint was chipped. The board d of health should inspect this by whole facility . But if you want activities, this hotel does offers plenty . It is a shame how they made this hotel go downhill .

Do not go! The website and photos of the location are completely outdated. The place is beyond run down and clearly have not done any upkeep is years. There is a disgusting smell throughout the entire property. Our room was not only out dated, furniture stained and falling apart, the most uncomfortable bed, it had numerous bugs- spiders, flies, roaches- my children were beyond scared. We left early- we would rather lose money then stay at that place any longer. The staff is extremely rude and clearly numb to this feedback since they hear it all the time. Save your money and time and do not visit this hotel.

I would like to recognize Joel Peterson at the front desk for providing +1 Customer Service!!! We experienced trouble with our vehicle and needed assistance with coordinating transport of our vehicle to a local repair shop it was Joel to the rescue! He was so knowledgeable and accommodating providing information and checking in frequently to see if we needed any further assistance. You don’t always experience such a level of courtesy concern and honestly Joel helped to turn a dilemma into a positive outcome. My family needed to return home on Sunday, and leave our vehicle behind for repairs, and Joel offered to be the site contact to help coordinate the pickup and transport of our vehicle to the repair shop. All worked out and we got our car back safe sound. Joel, we want to personally say “Thank you!” The Villa Roma is lucky to have you.

Didn’t have the room we booked with a balcony. Run away as fast as possible. Not enough staff to handle check in. A lot of yelling going on in the lobby. This is a very very very poorly managed property. It is not worth the money. Try a tent in a field somewhere.

We had an amazing first stay at Villa Roma. Everyone was so friendly and our room was very comfortable. We stayed for Christmas weekend and enjoyed the festivities they had including Santa! My kids loved the recreation room so many games. We also all loved the food. My kids are normally quite picky with food, but they enjoyed everything! The breakfast was my favorite. Don’t forget to ask for Luiz, he was our favorite server! I would love to go back for the snow activities and also for the summer fun.