Caffe Beano - Calgary

I ordered a small coffee that cost $3. After receiving it, I went to pay, but my card was declined. I went back to try paying again, and the machine rejected it once more. I was confused because I had more than enough funds in my account, and when I checked my banking app, I saw the charge for -$3 going through on my end. I showed the staff member my screen, and he asked an older lady in the back what to do. She said that it didn’t matter what my account showed—the payment had to go through the machine to be considered valid. Then, another employee looked at my account, and while they were doing this, the entire coffee shop was listening and waiting to be served. This was the most embarrassing situation I have ever faced in a customer service setting. It was incredibly disrespectful. Feeling humiliated, I returned the coffee and told them how disheartening this experience was. Unfortunately, I won’t be coming back to this café. I’ve never been treated this way as a regular, especially over what should have been a simple transaction for a $3 coffee.

Rachelle and dylan are just the most beautiful ladies, I see rachelle often when I order the best coffee in the world (vietnamese hot coffee). it is a cool mood, nice people and amazing drinks. I recommend this place and then some!

We had a great coffee date at Beano. We all had the YYC Hot chocolate, which was amazing.We all tried different food and snack items. Everything was fresh and delicious (totes try their bagels).Friendly service.My only complaint is I wish they took credit cards.

I’ve been a few times now and it’s always a good experience! Staff are friendly and it’s overall just a feel good, diner style cafe! I tried the yyc hot chocolate fest seasonal hot chocolate, which is a matcha mint hot chocolate! It was so good! Worth a try before hot chocolate fest is over!

Amazing low key atmosphere, friendly staff, cool seating area with two levels, great menu including always have gf baked goods/options. The banana bread is sooo yummy!