The Wine Barrel - Calderdale

Excellent service, staff catered for my family of five. We were served quickly, drinks and food arrived together. The coffee was very good. We had cake too. Highly recommend a visit here.

Unfortunately they are so disorganised they lost our order despite one of us being visibly pregnant, we waited 40 minutes and no food came. We were absolutely starving by the end of it. They refused to refund us claiming they're a charity. Unbelievably poor service. I had to ask several times to get their attention as the girls behind the counter were just ignoring customers. There seems to be a lot of bad reviews about their customer service, I can see why they made no effort to apologise or put anything right, they were far more interested in playing the blame game with each other as to who lost the order. They eventually reluctantly gave me a small refund that didn't cover the cost of the food they didn't serve which hasn't even appeared back on my card anyway. They may be a charity but that doesn't excuse dehumanising treatment, not giving people what they paid for and being *really* un caring about a legitimate complaint. I'm suprised the Piece hall allows a business like this to run. We left, very frustrated and were served brilliant food very quickly at a cafe around the corner.

We sat outside under the heated gazebos. We all had a melted sandwich and they were really nice. The tea was spot on and the service was excellent. We'll be visiting again that's for sure.

In this place on two occasions now our food has come way before the coffees or drinks at least ten minutes. This is poor hospitality etiquette. Food ends up being cold before you have anything to drink with your food. Communication could be better between the food and drinks service delivery to prevent this.

I don't live local, Wales, but took a detour on my way home from Harrogate to Halifax. Part of the reason being because I've visited this place 3 time in two years and the reason is the food, the soup in particular. I've tried 3 different soups now and I am amazed at the quality of soups this little place produces. Seriously top quality soup, and sandwiches to be fair, but the soup is better than some so called top restaurants I've had soup at. Had this been available to buy off the shelf I would certainly have stocked up. The taste is superb and balanced perfectly in flavour and texture.. This is every time I've visited and every soup tried. Definitely worth a visit and reasonably priced.