Fresh Brothers - Calabasas

While there are usually many positive aspects to this restaurant, I have noticed a decline in the service quality. During my most recent visit, I ordered a pizza for dine-in and was told it would be ready in 12-15 minutes. Despite sitting directly in front of the staff, my name was never called. After almost 40 minutes, I inquired about the status of my order and was given a lukewarm pizza that had been sitting on a shelf. The staff even lied to me, claiming it had just been prepared. I was disappointed by this experience and do not believe anyone should have to endure such neglect at a restaurant. I suggest exploring other dining options at the Commons to avoid similar letdowns.

Was told my food would take 45 minutes. At the hour 10 minute mark i called and was told it was on the way. At the hour 40 minute mark i was told it would be there soon and basically if i didn't like it i could just cancel the order. The manager was not helpful. Finally received the food at almost 2 hours after i ordered it and it was cold.

It was a pretty mean pizza in a good location. Not bad at all.

I order here almost twice a week. I get 10 wings all the time. Last time they gave me 3 wings that were red and old on the inside. I come back to order my same order today. I say hey last week yall gave me 3 bad wings. I don 't want to complain but can we make it right and yall add 2 wings on this new order. I said 2. Not 3 but just add two extra wings to the new order im placing and paying for today! Guess what I was told? No we can 't do that. So let me get this straight. I let it slide that these wings are $15 and I don 't call to make you all fix the order when it happened becuz your staff was super busy and I figured I would just get it fixed next time. But then you tell a weekly customer you are not willing to even give me 2 extra wings when I ordered a brand new order after yall gave me old chicken! Wow! The manager working tonight just costed yall a weekly customer over 2 wings. I will just head back to pizza hut. They mess up an order they fix it regardless. 2 wings wow. Been coming here for years! I even have been coming here eventhough the rewards program has been down since the pandemic. Terrible. Just found out the managers name is Victor! Great job Victor

As a Chicago native, I am no stranger to great pizza. Fresh Brothers definitely delivers. It's a treat to enjoy quality pizza while in Southern California.